Shipping Policy

Order Processing and Delivery Procedures

1. Order Confirmation: Upon completing your order, you will receive an automatic confirmation email. This email will contain your order number and details.

2. Processing Time: Orders are typically processed within 1-3 business days. This period may extend for special requests or handmade items.

3. Shipping Process: Once your order is shipped, you will receive a tracking number, allowing you to track your order.

4. Shipping Fees and Times: Shipping fees and delivery times may vary based on the size of the order and the delivery address. Fee and time details are specified on the payment page.

5. International Shipments: Additional fees and delivery times may apply to international shipments. This information can be calculated during the order placement process.

Returns Policy

1. Return Process: Customer satisfaction is important to us. For return requests, please fill out the Return and Exchange Form and contact our customer service.

2. Exchange Process: For exchange requests, also fill out the Return and Exchange Form and contact our customer service. Exchanges will be accommodated to the extent possible.

3. Damaged or Faulty Products: If you receive damaged or faulty products, please notify our customer service as soon as possible after delivery. We will make the necessary arrangements regarding the issue.

Warranty Terms

At 42A35 Home & Living, we trust in our products to ensure the highest level of customer satisfaction. All products you purchase are comprehensively protected under the following warranty conditions:

1. Quality Assurance: Our products are manufactured to high standards in terms of materials and workmanship. Each product undergoes careful inspection and is covered by quality assurance.

2. Warranty Coverage: Within the warranty period, it covers material or workmanship defects occurring under normal use conditions.

3. Non-Warranty Situations: The warranty does not cover situations arising from misuse, accidents, abuse, natural wear, or unauthorized repair attempts.

Warranty Process:

1. Warranty Request: If you believe there is an issue with a product within the warranty period, please fill out the Warranty Request Form and contact our customer service.

2. Evaluation and Approval: After receiving your warranty request, our experts will assess the product, and if it falls within warranty coverage, approval will be granted.

3. Approved Processes: For approved warranty claims, free repair or replacement services will be provided.

4. Non-Approved Situations: For warranty claims not approved, the customer will be informed, and alternative solutions will be suggested.

Privacy with 42A35 Home & Living

At 42A35 Home & Living, we emphasize our commitment to protecting our customers' privacy and ensuring the security of personal information. This privacy policy explains how the information provided by you is collected, used, and protected.

Collected Information

1. Personal Information: We collect personal information such as your name, address, email address, and phone number to process your orders and communicate with you.

2. Payment Information: Financial information, such as credit card details necessary for payment transactions, is collected and processed to ensure secure payments.

3. User Interaction Information: When you visit our website, user interaction information such as browser details, IP address, visited pages, click activities, and preferences are automatically recorded.

Use of Information

1. Order Processing: We use the information you provide to process your orders and deliver your products to you.

2. Communication and Support: We may contact you via email or phone number to communicate order status, updates, and customer service.

3. Website Improvement: We evaluate user interaction information to analyze and improve the performance of our website.

Sharing and Security of Information

1. Third-Party Service Providers: We may use third-party service providers to deliver specific services such as payment transactions or shipping services. However, your permission will be obtained before sharing personal information with these service providers.

2. Legal Obligations: To comply with legal requirements, respond to local laws, regulations, or government requests, we may share your personal information.

3. Security: We take appropriate security measures to ensure the security of your personal information.

Our website may use cookies to enhance visitor experience and personalize content. For more information about our cookie policy, please visit the Cookie Policy page.

Changes and Contact

This privacy policy may be updated over time. Please visit the page periodically to keep track of updates. For any questions about our privacy policy, please contact us through the information on our contact page.